UPDATE: ALL OUR STORES ARE NOW OPEN | LEARN MORE


UPDATE ON ORDERS PLACED DURING COVID-19

  • Like many retailers, our transactions are made in 2 steps: 1st the pre-authorization, and 2nd the money is captured once your order ships. What you see on your credit card is simply the pre-authorization hold. After a few days the hold is released, so it looks like a refund, but don't worry it's not. When your order ships, you'll receive an email confirmation.

    No you do not. Your order is being processed, and you’ll receive an email confirmation once it ships. Please do not place a duplicate order.


    No you do not. Your order will be charged to your credit card once it ships.

  • Our shipping times are back to normal. See our shipping page for our standard and express shipping times.

  • If you have questions, please email support@ardene.com and a team member will reach out as soon as they can. Monday to Friday: 9:00 am to 5:00 pm EST

  • If you’ve changed your mind and would like to cancel your order, contact customer service at support@ardene.com . Orders that are still being processed may be canceled.

PROMOTIONS & COUPONS

  • We’ve got so many promos to die for. You can mix & match products from different categories that have the same promotion. Example: If a top and a pair of sneakers are both under the same promotion of “BUY 1, GET THE 2ND 50% OFF”, get both to enjoy this promotion.

  • Get 10% off your purchase on top of product promotions*.

    ONLINE

    To redeem VIP discounts online, log in to your Ardene account. Once logged in, your VIP discount will automatically apply at checkout (if you’re a VIP, of course!).

    IN-STORE

    To redeem VIP discounts in-store, present your VIP club card, or show your VIP confirmation email on a handheld device or as a printed copy. Photocopies are not accepted. A valid ID must be shown to ensure your info is accurate.

    *Conditions
    The VIP discount excludes surprise bags, items that are $3 or less, 10/$10 or at 50% off or more. The VIP discount cannot be combined with coupon code(s), SPC cards, or any other discount. It cannot be used on the purchase of gift cards, charity items or on previously purchased merchandise.

  • On ardene.com, log in to your Ardene Account. Go to "My profile” and make sure that the "VIP CLUB" box is checked off to be part of the gang.

  • Lucky you! If you have an Ardene code, you can apply it to your order and get an extra discount on your purchase on top of the product promotions*. To do so, on the website, enter it in the corresponding box on the shopping bag page or at checkout and click the arrow to validate it. Remember, you must enter the code before you proceed to checkout or the discount won’t be applied.

    *Conditions
    The Coupon Code discount excludes items that are 50% off or more. The discount cannot be combined with VIP discount, or any other discount. It cannot be used on the purchase of gift cards, charity items or on previously purchased merchandise.

  • To benefit from our promo, make sure the items in your cart are eligible. Check out our restrictions.

ORDERS

  • Ok, we’re no stranger to being OBSESSED with knowing where our stuff’s at. Here’s how to track your order:

    • Enter your order information to view the status of your order.
    • Once your order has been shipped, track your shipment by using the Canada Post tracking number that has been provided by email. If you don’t know what your Canada Post tracking number is, contact our customer service department for a little help from our friends.
  • So your 3 am caffeine-induced shopping spree got out of hand (we’ve all been there). Once you’ve received your package and you still need to cancel, go to your closest Ardene store or ask for a Return Merchandise Authorization form (RMA) to be able to send stuff back.

  • We’re pretty quick, so orders are shipped within 1-3 business days after they are placed. How long it takes to get to you depends on factors like the shipping method you chose and where you live. Once your order ships, you’ll receive a Canada Post tracking number by email, so you can track it obsessively.

  • We’d love to ship to Mars, but for now we ship to all US states, excluding Hawaii, Alaska & Puerto Rico. Sweet, eh?

Payment

  • ONLINE

    We accept the following payment methods:

    • Credit cards: Visa, Visa Debit, MasterCard, Discover, JCB, and Diners Club.
    • PayPal: Interac, Visa, MasterCard, and Discover
    • Apple Pay: Interac, Visa, MasterCard, and Discover. Apple Pay is available only on our mobile app.
    • Ardene Gift card: Please note that only US Gift Cards can be redeemed on the US website.

    IN-STORE

    We accept the following payment methods:

    • Credit cards: Visa, Visa Debit, MasterCard and Discover.
    • Ardene Gift card: Please note that only US Gift Cards can be redeemed on the US stores.
    • Cash

    For more details, check out our Payment Methods.

EXCHANGES & RETURNS

  • ONLINE PURCHASE

    Want something else instead? We offer a 30-day exchange policy (starting at the shipping confirmation) for online purchases. Exchanges for online purchases can only be done in-store. Please bring merchandise to the closest Ardene store with proof of purchase. All items will be thoroughly inspected to ensure that they are unused, undamaged and in their original condition. Check out our Return/Exchange Policy for the criteria.

    Final Sale On: All merchandise that is 70% off or more, gift cards, bras and sports bras, underwear, swimwear (if the hygienic liner has been removed), earrings, body jewelry, charity accessories, cosmetics, masks and face coverings, personal care and hygiene products, items under $5, and other final sale items. These items are not eligible for return or exchange.

    IN-STORE PURCHASE

    Want something else instead? We offer a 30-day exchange policy (starting at the date of purchase) for any in-store purchases. Exchanges for in-store purchases can only be done in-store. Please bring merchandise to the closest Ardene store with proof of purchase. All items will be thoroughly inspected to ensure that they are unused, undamaged and in their original condition. Check out our Return/Exchange Policy for the criteria.

    Final Sale On: All merchandise that is 70% off or more, gift cards, bras and sports bras, underwear, swimwear (if the hygienic liner has been removed), earrings, body jewelry, charity accessories, cosmetics, masks and face coverings, personal care and hygiene products, items under $5, and other final sale items. These items are not eligible for return or exchange.

  • ONLINE PURCHASE

    At this time, ARDENE does not accept exchanges for U.S. online orders.

    IN-STORE PURCHASE

    Want something else instead? We offer a 30-day exchange policy (starting at the date of purchase) for any in-store purchases. Exchanges for in-store purchases can only be done in-store. Please bring merchandise to the closest Ardene store with proof of purchase.  All items will be thoroughly inspected to ensure that they are unused, undamaged and in their original condition. Check out our Return/Exchange Policy for the criteria.

    Final Sale On: All merchandise that is 70% off or more, gift cards, bras and sports bras, underwear, swimwear (if the hygienic liner has been removed), earrings, body jewelry, charity accessories, cosmetics, masks and face coverings, personal care and hygiene products, items under $5, and other final sale items. These items are not eligible for return or exchange.

Ardene Gift Cards

  • Wanna spoil someone? If you want to buy an Ardene gift card, go to the Gift Cards section. You can also purchase a gift card at your nearest Ardene store. Please note that there are no discounts when purchasing a gift card.

  • Everywhere! You can use your Ardene gift card in-store and online at www.ardene.com. Online, enter the gift card digit on the back of the card and the pin number at the check out. Obvi, your American gift card is only good in the US and on the American site… and your Canadian gift card is only good in Canada!

  • If you want to know what you have left to spend on your Ardene gift card, go to the Gift Cards section and click on "Check My Balance". Enter the super long number on the back of the card and the pin number to find out!

Product information

  • When shopping online, it’s always a good idea to know what size you are. To find out your size in a product, click on the sizing chart located under the Color swatches of the product you are looking at.

Stores

  • Want the satisfaction of trying on stuff before buying it? To find an Ardene store near you, go to our Find My Store section. You can search by zip code, state or city.

Corporate

  • You’ve been wearing it forevs and now you want to be a part of it. There are always fun and exciting job opportunities within the Ardene family. Visit our Careers website to find out more info on working for Ardene.