HOLIDAY RETURN POLICY

We understand that holiday shopping is starting early this year, so we've extended our Holiday Return Policy for your convenience.

When?
All purchases made from October 12th – December 24th, 2020, can be returned until January 24th, 2021.
All purchases made after December 24th, 2020, will follow our regular 30-day return policy.


Please see our return eligibility criteria below before returning or exchanging any items.


WHAT CAN BE RETURNED OR EXCHANGED?

The following Eligibility Requirements must be met in order for an item to qualify for a refund or exchange:

  • The order was placed within the last 30 days (this date can be found in your order confirmation email)
  • The product is in the same condition as when you received it.
  • The product is unworn, unused, unwashed, and undamaged
  • The product is in its original packaging with price tags attached.

Final Sale On: All merchandise that is 70% off or more, gift cards, bras and sports bras, underwear, swimwear (if the hygienic liner has been removed), earrings, body jewelry, charity accessories, cosmetics, masks and face coverings, personal care and hygiene products, items under $5, and other final sale items. These items are not eligible for return or exchange.

In circumstances where you consider a product to be defective, please contact Customer Service with details of the product and the defect.


HOW DO I MAKE AN EXCHANGE?


BY MAIL:

Exchanges can only be done in-store, including for items purchased online.

Merchandise can only be exchanged at a regular Ardene store. Liquidation stores do not accept any returns or exchanges.


IN-STORE:

If you wish to exchange an item bought in-store or online for another Ardene product, you can do so in Ardene stores. We do not process exchanges by phone or online at this time.

To exchange a product, bring your merchandise into an Ardene store with a proof of purchase (invoice) within 30 days of purchasing the item. Exchanges cannot be processed without original receipts and must meet all eligibility requirements.

Merchandise can only be exchanged at a regular Ardene store. Liquidation stores do not accept any returns or exchanges.


HOW DO I MAKE A RETURN?


BY MAIL:

PLEASE NOTE: IN-STORE PURCHASES CANNOT BE RETURNED BY MAIL

Your returned items must meet all eligibility criteria in order to be refunded. If you return an item that does not meet the eligibility requirements, Ardene will not send it back to you.

  1. Pack the merchandise in its original condition with tags still attached and include a copy of your invoice in the package. *Please pack merchandise in a bag, as boxes will not be accepted.
  2. Drop off the package at a post office near you.
  3. Mail to:
    Ardene
    2575, Pitfield Boulevard,
    Montreal (Quebec)
    Canada
    H4S 1T2

Returns for US online purchases can only be done by mail only and are at the customer’s expense. US returns for online purchases cannot be done in-store.


IN-STORE:

Bring the merchandise in its original condition with a proof of purchase (receipt) back to a store near you. Your item must meet all eligibility requirements.


HOW WILL I BE REFUNDED?

Returns will be for a value equal to the sale price of the merchandise returned or exchanged, including applicable taxes. For online returns, original shipping charges will not be refunded unless otherwise specified.

PURCHASE METHOD Return in-store Return by mail
Buy online, Ship to you Refund on a gift card.
*If paid with Afterpay, please see Afterpay FAQs
Refund to your original method of payment.
(minus a $5 restocking fee)
*If paid with Afterpay, please see Afterpay FAQs
Buy online, Pick up in store
Buy in-store Refund to your original method of payment. Cannot be returned by mail.
Buy in-store, Ship to Door