We're in this together
We love seeing you IRL, but due to government regulations, our stores in Quebec City, Lévis and Gatineau and all of Ontario are temporarily closed. Please contact your local store for more information.
We will keep you updated as we receive more information, but in the meantime, you can also come check us out online or on our app.
For over 35 years, our customers have meant the world to us, and we thank you for sticking with us. It's been great seeing you online, but if you miss shopping in-person, we are doing everything we can to ensure a safe and enjoyable experience for everyone.
Because of our commitment to the safety of our employees and customers, masks are mandatory in all our stores.
STAY SAFE WITH ARDENE
Since the wellbeing of our employees and customers has always been number one, we have implemented additional health & safety measures to ensure your security in our stores.
Here's what we are doing to keep you safe
- Social distancing protocols for everyone
- Daily health checks for scheduled team members
- Plexiglass for cash areas & frequent cleaning of high-touch areas
- Cleaning supplies, face masks and disposable gloves have been supplied
- Quarantine period for all merchandise that has been handled
- Visible signage outlining all COVID-19 protocols
- Health & safety training for store employees
- Maximum occupancy maintained in each store
- Additional guidelines, based on provincial regulations
Here's what you can do to stay safe
We want to continue giving you the best, and safest, possible shopping experience, so let's all do our part!
Do not enter the store if you have a fever, difficulty breathing, or symptoms that put others at risk
Masks are mandatory at all of our store locations following provincial guidelines
Cover your face and mouth when coughing or sneezing
Please wash or disinfect your hands before entering the store
Maintain a safe social distance from each other and employees when shopping
Respect all travel-related isolation guidelines set by local authorities
Shop happy. Shop safe.
you can still shop 24/7 online at ardene.com and on our app!
If you have questions about an order, please see our shipping page or FAQs.
Our customer service team also has an increased response time of about 3-5 days.
If you have questions, please email email@example.com and a team member will reach out as soon as they can. Monday to Friday: 9:00 am to 8:00 pm EST
All purchases made prior to March 15th, 2021 will have 45 days to exchange or refund and all purchases after March 15th, 2021 will have 30 days. See our Easy Returns page for more information.
Stay safe with us, because we're still in this together!
Your Ardene family xo