Our customer service team also has an increased response time of about 3-5 days. If you have questions, please email support@ardene.com and a team member will reach out as soon as they can. You matter to us!


CONVENIENT SHIPPING TO GET YOUR FAVES

Ardene is glad to offer shipping to all Canadian provinces and territories! Shipping addresses must be valid Canadian addresses, including post office boxes.

Merchandise offered through ardene.com/ca is only available for delivery to addresses in Canada. Please visit our United States website if you wish to purchase merchandise from a United States address.

You are responsible for the shipping costs associated with the delivery to you of merchandise purchased through ardene.com or the app. Shipping fees are non-refundable.

All merchandise purchased is intended for use in the country from which it was ordered. If, however, you decide to take merchandise to another country, you will be responsible for adhering to both the export legislation of the order country and the import legislation of the destination country. Ardene shall not be liable.


SHIPPING FEES TIMES

DURING THE BUSY HOLIDAY SEASON, UNEXPECTED SHIPPING DELAYS MAY OCCUR.

For more information, please visit www.canadapost.ca

We know that you are excited to receive your order, and we are excited to get it to you! That’s why we generally ship out all orders within 1-3 business days when inventory is on hand. The time it takes for your order to arrive will depend on where you are located and what type of shipping method you select.

We offer free standard shipping on every order with a value of over $40.00 (before tax and after discounts). Applicable orders will be shipped using standard delivery, arriving in 5-7 business days.

 

PURCHASE METHOD TOTAL $ AMOUNT OF ORDER (PRE-TAXES)* Standard Shipping
*(5-7 business days)
Express Shipping
*(1-2 business days)
Buy online, Ship to you $0-$39 before tax $7 $15
Over $40 before tax FREE $15

*All estimated shipping times start from the date of the email shipping confirmation.

All orders being shipped to air stage office postal codes will be charged a flat rate of $40 and do not qualify for free shipping. All orders being shipped to Yukon, Northwest Territories, and Nunavut will be charged a flat rate of $25 and do not qualify for free shipping.

Please note that estimated delivery times do not apply to the following locations: Yukon, Northwest Territories, Nunavut, and air stage postal codes. The delivery times outlined above are estimates only and Ardene will not be responsible for any damages or costs resulting from any delays in delivery.

Want to track your order?

Once your order is shipped, we will email you a shipping confirmation with a tracking number so you can see where your package is at all times. Please note that there may be up to a 48 hour delay before the link is updated with your tracking information. If you have ordered multiple items, you may receive each item individually, on different dates.

Once your package is picked up by the courier, your tracking number will show an estimated delivery date. If your package is not delivered within 2 business days of that date, please contact Canada Post directly.

Got questions or didn’t receive a tracking number? Contact Us.