SHIPPING UPDATE: Due to increased order volumes, we are experiencing some shipping delays.
Why? Our warehouse has boosted its health and safety measures during COVID-19 - because everyone's security is number one. Because of this, as well as courier delays beyond our control, your delivery might be delayed by about 2-3 weeks, as well as additional courier delays beyond our control.
We appreciate your patience and are grateful for your support.
CUSTOMER SERVICE: Our customer service team also has an increased response time of about 10-12 business days. If you have questions, please email firstname.lastname@example.org and a team member will reach out as soon as they can. You matter to us!
Merchandise offered through the Site is only available for delivery to addresses in Canada. Please visit our United States website if you wish to purchase merchandise from a United States address. Shipping addresses must be valid Canadian addresses, including post office boxes. ARDENE is glad to offer shipping to all Canadian provinces and territories!
You are responsible for the shipping costs associated with the delivery to you of merchandise purchased through the Site. Shipping fees are non-refundable.
All merchandise purchased is intended for use in the country from which it was ordered. If, however, you decide to take merchandise to another country, you will be responsible for adhering to both the export legislation of the order country and the import legislation of the destination country. ARDENE shall not be liable.
We know that you are excited to receive your order, and we are excited to get it to you! That’s why we generally ship out all orders within 1-3 business days when inventory is on hand. The time it takes for your order to arrive will depend on where you are located and what type of shipping method you select.
For your convenience, we offer two different types of shipping methods:
|Total $ amount of order (Pre-Taxes)*||Standard (7-14 business days)||Express (1-2 business days)|
* All orders being shipped to air stage office postal codes will be charged a flat rate of $40 and do not qualify for free shipping. All orders being shipped to Yukon, Northwest Territories, and Nunavut will be charged a flat rate of $25 and do not qualify for free shipping.
Because we love our customers, we offer free standard shipping on every order with a value of over $40.00 (before tax). Applicable orders will be shipped using standard delivery, arriving in 5-7 business days.
Please note that estimated delivery times do not apply to the following locations: Yukon, Northwest Territories, Nunavut, and air stage postal codes. The delivery times outlined above are estimates only and ARDENE will not be responsible for any damages or costs resulting from any delays in delivery.
Want to see where your order is at all times? Once the transaction is made, we will email you with a Canada Post tracking number so you can see where your package is at all times. If you have ordered multiple items, you may receive each item individually, on different dates. Got questions or didn’t receive a tracking number? Contact Us.