Due to the COVID-19 virus, any purchase made since Feb 1st, 2020 inclusively can be returned within 90 days.

It is important to us that our customers are fully satisfied with their online purchases. This is why we make the return/exchange process very easy for you. In order to keep our customers happy, we offer a 30 day return/exchange policy for online purchases*. Please note that all refunds will be credited to your original method of payment, unless returned in-store, in which case your reimbursement will be issued in the form of a gift card. Except for merchandise that is not eligible for returns or exchanges, as described below, if you receive your order and are not satisfied for any reason, you can return the product(s) to head office by mail for a refund, which will be credited to your original method of payment, or to any ARDENE Store which will be credited as a gift card. You can exchange the product(s) in any ARDENE Store for another size or item of equal value. Except as otherwise set forth herein, returns and exchanges of merchandise will be for a value equal to the sale price of the merchandise returned or exchanged, including applicable taxes. Shipping charges will not be refunded unless otherwise specified.

The following criteria must be met in order for an item to qualify for a refund (which will be credited to your original method of payment) or merchandise exchange:

  • The order was shipped within the last 30 days (as evidenced by the Shipment Confirmation).
  • The product is in the same condition as when you received it.
  • The product is unworn.
  • The product is unused.
  • The product is unwashed.
  • The product is undamaged.
  • The product is in its original packaging with price tags attached.

Please note all merchandise that is 70% off or more, Gift Cards, customized merchandise, bras, underwear, swimwear (if the hygienic liner has been removed), earrings, body jewelry, charity items and cosmetics are final sales. Final sale items are not eligible for returns or exchanges.

In order to ensure the above criteria have been met, all merchandise submitted for a return or exchange will be inspected. If a product does not meet the listed criteria, ARDENE reserves the right not to return or exchange the product.

In circumstances where you consider that a product is defective, you should promptly Contact Us with details of the product and the defect, and you will receive instructions from us. Upon receipt of the returned product, we will fully examine it and notify you within a reasonable period of time whether you are entitled to a refund (which will be credited to your original method of payment) as a result of the alleged defect.

EXCHANGES

If you wish to exchange an item bought on the Site for another ARDENE product, you can only do so in ARDENE Stores. To exchange a product, you must bring your merchandise into an ARDENE Store with a proof of purchase (invoice) within 30 days of the Shipment Confirmation date. Exchanges cannot be processed without original receipts. To find an ARDENE Store near you, please Find My store.

RETURNS

For all online purchases, refunds will be issued to the original payment method used. If the merchandise was returned in-store, the amount will be reimbursed on a gift card. For your convenience, we offer two return methods:

  • In-store: Find a Store near you. Bring the merchandise in its original condition with a proof of purchase (invoice). Exchanges cannot be processed without original receipts.
  • By mail: Follow these four easy steps.
    1. Fill out the form in order to get an RMA (return merchandise authorization).
    2. When your RMA is approved, you’ll get a confirmation number and a return tag to print by email.
    3. Package the product up in its original condition and don’t forget the proof of purchase (invoice).
    4. Drop off the package at a Canada Post location near you.

Once ARDENE has verified your order, you will receive an email from us. All merchandise sent without an RMA will not be credited or reimbursed. Returns cannot be processed without original receipts.

Due to the COVID-19 virus, any purchase made since Feb 1st, 2020 inclusively can be returned within 90 days.

All store purchases have a 30 day return/exchange policy* and can only be returned in stores.

All liquidation store purchases are final sale. No exchanges or refunds.

It is important to us that our customers are fully satisfied with their purchases. This is why we make the return/exchange process very easy for you. In order to keep our customers happy, we offer a 30 day return/exchange policy for in-store purchases. Please note that all refunds will be issued in the form of an Ardene gift card and will not be credited to your original method of payment. Except for merchandise that is not eligible for returns or exchanges, as described below, if you buy a product and are not satisfied for any reason, you can return the product(s) for a refund, which will be issued in the form of an Ardene gift card, or you can exchange the product(s) for another size or item of equal value. Except as otherwise set forth herein, returns and exchanges of merchandise will be for a value equal to the sale price of the merchandise returned or exchanged, including applicable taxes.

The following criteria must be met in order for an item to qualify for a refund (which will be issued in the form of an Ardene gift card) or merchandise exchange:

  • It has not been more than 30 days since the purchase.
  • The product is in the same condition as when you purchased it.
  • The product is unworn.
  • The product is unused.
  • The product is unwashed.
  • The product is undamaged.
  • The product is in its original packaging with price tags attached.

Please note all merchandise that is 70% off or more, gift cards, customized merchandise, bras, underwear, swimwear, earrings, body jewelry, charity items and cosmetics are final sales. Final sale items are not eligible for returns or exchanges.

In order to ensure the above criteria have been met, all merchandise submitted for a return or exchange will be inspected. If a product does not meet the listed criteria, Ardene reserves the right not to return or exchange the product.

RETURNS

All refunds will be issued in the form of an Ardene gift card.

Returns for in-store purchases can only be done in stores and not by phone or online. To return a product, you must have the original receipt. No gift card will be issued if the receipt is missing.

Approved refunds will only be issued in the form of a gift card after the returned item has been inspected by Ardene.

EXCHANGES

If you wish to exchange an item bought in-store for another Ardene product, you can only do so in Ardene stores and not by phone or online. To exchange a product, you must bring your merchandise into an Ardene store with a proof of purchase (invoice) within 30 days of purchasing the item. Exchanges cannot be processed without original receipts. To find an Ardene store near you, please Find My store.

Merchandise purchased at a regular store cannot be exchanged at a liquidation store. Liquidation stores do not accept any returns or exchanges.