As of May 1st, 2020, our return policy has been temporarily extended to 45 days in light of COVID-19.

RETURNS

We've made the process even easier for you!

How do I return my online order by mail?

  1. You can print the label yourself by clicking here and entering return ID Number PR356189.
  2. Pack the merchandise in its original condition with tags still attached and include a copy of your invoice in the package. *Please pack merchandise in a bag, as boxes will not be accepted.
  3. Drop off the package (with shipping label affixed) at a Canada Post location near you.

For online purchases returned by mail, refunds will be issued to the original payment method used. As of May 1st, 2020, a $5 restocking fee applies and will be deducted from your reimbursement.

Once Ardene has processed your return, you will receive an email confirmation. Your returned items must meet all eligbility criteria in order to be refunded. If you return an item that does not meet the eligibility requirements, Ardene will not send it back to you.

* See eligibility section below for full details.

How do I return my online order in-store?

Online purchases returned in-store will be refunded on a gift card.

* See eligibility section below for full details.

Please note that at this time our Saskatchewan stores are temporarily unable to accept exchanges or returns due to COVID-19.

EXCHANGES

Please note that at this time we are temporarily unable to accept exchanges in select stores due to COVID-19.

Exchanges can only be done in-store, including for items purchased online. To exchange a product, you must bring your merchandise into an Ardene store with a proof of purchase (invoice) within 45 days of the Shipment Confirmation date. Exchanges cannot be processed without original receipts. Find a store near you.

RETURN POLICY

It is important to us that our customers are fully satisfied with their purchases.

Purchase Online, Return by Mail: You will receive a refund to your original method of payment.

Purchase Online, Return In-Store: Online purchases returned in-store will be refunded on a gift card.

Purchase In-Store, Return In-Store: You will receive a refund to your original method of payment.

Purchase In-Store, Return by Mail: In-store purchases can only be returned in-store and cannot returned by mail.

Returns will be for a value equal to the sale price of the merchandise returned or exchanged, including applicable taxes. Shipping charges will not be refunded unless otherwise specified.

ELIGIBILITY

The following criteria must be met in order for an item to qualify for a refund or exchange:

  • The order was shipped within the last 45 days (this date can be found in your shipment confirmation email)
  • The product is in the same condition as when you received it.
  • The product is unworn.
  • The product is unused.
  • The product is unwashed.
  • The product is undamaged.
  • The product is in its original packaging with price tags attached.

Final Sale On: All merchandise that is 70% off or more, gift cards, bras, underwear, swimwear (if the hygienic liner has been removed), earrings, body jewelry, charity accessories, cosmetics, personal care and hygiene products, items under $5, and other final sale items. These items are not eligible for return or exchange.

In circumstances where you consider a product to be defective, please contact Customer Service with details of the product and the defect.

As of May 1st, 2020, our return policy has been temporarily extended to 45 days in light of COVID-19.

RETURNS

How do I return my in-store purchase in person?

Bring the merchandise in its original condition with a proof of purchase (invoice) back to a store near you. You will receive a refund to your original method of payment.

* See eligibility section below for full details

How do I return my in-store purchase by mail?

In-store purchases can only be returned in-store and cannot returned by mail.

EXCHANGES

Please note that at this time we are temporarily unable to accept exchanges in select stores due to COVID-19.

If you wish to exchange an item bought in-store for another Ardene product, you can only do so in Ardene stores and not by phone or online. To exchange a product, you must bring your merchandise into an Ardene store with a proof of purchase (invoice) within 45 days of purchasing the item. Exchanges cannot be processed without original receipts.

Merchandise purchased at a regular store cannot be exchanged at a liquidation store. Liquidation stores do not accept any returns or exchanges.

RETURN POLICY

It is important to us that our customers are fully satisfied with their purchases.

Purchase In-Store, Return In-Store: You will receive a refund to your original method of payment.

Purchase In-Store, Return by Mail: In-store purchases can only be returned in-store and cannot returned by mail.

Purchase Online, Return by Mail: You will receive a refund to your original method of payment.

Purchase Online, Return In-Store: Online purchases returned in-store will be refunded on a gift card.

Returns will be for a value equal to the sale price of the merchandise returned or exchanged, including applicable taxes. Shipping charges will not be refunded unless otherwise specified.

ELIGIBILITY

The following criteria must be met in order for an item to qualify for a refund or exchange:

  • The order was shipped within the last 45 days (this date can be found in your shipment confirmation email)
  • The product is in the same condition as when you received it.
  • The product is unworn.
  • The product is unused.
  • The product is unwashed.
  • The product is undamaged.
  • The product is in its original packaging with price tags attached.

Final Sale On: All merchandise that is 70% off or more, gift cards, bras, underwear, swimwear (if the hygienic liner has been removed), earrings, body jewelry, charity accessories, cosmetics, personal care and hygiene products, items under $5, and other final sale items. These items are not eligible for return or exchange.

In circumstances where you consider a product to be defective, please contact Customer Service with details of the product and the defect.