RETURN POLICY

All purchases made prior to March 15th, 2021 will have 45 days to exchange or refund and all purchases after March 15th, 2021 will have 30 days.

PLEASE NOTE: Refunds are issued on the original method of payment. Online orders returned in-store are refunded on a gift card. See below for full details.

Please see our return eligibility criteria below before returning or exchanging any items.

 

WHAT CAN BE RETURNED OR EXCHANGED?

The following Eligibility Requirements must be met in order for an item to qualify for a refund or exchange:

  • The order was placed within the last 30 days (this date can be found in your order confirmation email)
  • The product is in the same condition as when you received it.
  • The product is unworn, unused, unwashed, and undamaged
  • The product is in its original packaging with price tags attached.

Final Sale On: All merchandise that is 70% off or more, gift cards, bras and sports bras, underwear, swimwear (if the hygienic liner has been removed), earrings, body jewelry, charity accessories, cosmetics, masks and face coverings, personal care and hygiene products, items under $5, and other final sale items. These items are not eligible for return or exchange.

In circumstances where you consider a product to be defective, please contact Customer Service with details of the product and the defect.

 

HOW DO I MAKE AN EXCHANGE?


BY MAIL:

Exchanges can only be done in-store, including for items purchased online.

Merchandise can only be exchanged at a regular Ardene store. Liquidation stores do not accept any returns or exchanges.


IN-STORE:

If you wish to exchange an item bought in-store or online for another Ardene product, you can do so in Ardene stores. We do not process exchanges by phone or online at this time.

To exchange a product, bring your merchandise into an Ardene store with a proof of purchase (invoice) within 30 days of purchasing the item. Exchanges cannot be processed without original receipts and must meet all eligibility requirements.

Merchandise can only be exchanged at a regular Ardene store. Liquidation stores do not accept any returns or exchanges.

 

HOW DO I MAKE A RETURN?


BY MAIL:

PLEASE NOTE: IN-STORE PURCHASES CANNOT BE RETURNED BY MAIL

A restocking fee of $5 per returned order applies and will be deducted from your reimbursement. Your returned items must meet all eligibility criteria in order to be refunded. If you return an item that does not meet the eligibility requirements, Ardene will not send it back to you.

  1. Print the label yourself by clicking here or by going to www.canadapost.ca and entering return ID Number PR356189.
    Note: If you cannot print the label, you may go to the post office with the PR number and they will print it out for you.
  2. Pack the merchandise in its original condition with tags still attached.
    Note: Please pack merchandise in a bag. Boxes will not be accepted.
  3. Include a copy of your invoice in the package.
  4. Drop off the package (with shipping label affixed) at a Canada Post location near you.
  5. Once Ardene has processed your refund on your original method of payment*, you will receive an email confirmation. *Some exceptions may apply

IN-STORE:

Bring the merchandise in its original condition with a proof of purchase (receipt) back to a store near you. Your item must meet all eligibility requirements.

 

HOW WILL I BE REFUNDED?

Returns will be for a value equal to the sale price of the merchandise returned or exchanged, including applicable taxes. For online returns, original shipping charges will not be refunded unless otherwise specified.

PURCHASE METHOD Return in-store Return by mail
Buy online, Ship to you Refund on a gift card.
*If paid with Afterpay, please see Afterpay FAQs
Refund to your original method of payment.
(minus a $5 restocking fee)
*If paid with Afterpay, please see Afterpay FAQs
Buy in-store Refund to your original method of payment. Cannot be returned by mail.