We're in this together
Our customers have always meant the world to us, and we thank you for sticking with us. It's been great seeing you online, but if you miss shopping in-person, we have great news!
We are super excited that all our Canadian stores & most of our US stores are now open.
After 35 years of serving customers, we are so excited to welcome you back through our doors, and we will do everything we can to ensure a safe and enjoyable experience for everyone.
STAY SAFE WITH ARDENE
We understand that it may feel a little scary to start going out again, but as always, the wellbeing of our employees and customers is number one. We are implementing additional health & safety measures to ensure your security in our stores.
Here's what we are doing to keep you safe
- Social distancing protocols for everyone
- Daily health checks for scheduled team members
- Plexiglass for cash areas & frequent cleaning of high-touch areas
- Cleaning supplies, face masks and disposable gloves have been supplied
- Quarantine period for all merchandise that has been handled
- Visible signage outlining all COVID-19 protocols
- Health & safety training for store employees
- Maximum occupancy maintained in each store
- Additional guidelines, based on provincial regulations
Here's what you can do to stay safe
We want to continue giving you the best, and safest, possible shopping experience, so let's all do our part!
Do not enter the store if you have a fever, difficulty breathing, or symptoms that put others at risk
It is highly recommended to wear a mask
Cover your face and mouth when coughing or sneezing
Please wash or disinfect your hands before entering the store
Maintain a safe social distance from each other and employees when shopping
Respect all travel-related isolation guidelines set by local authorities
Shop happy. Shop safe.
you can still shop 24/7 online at ardene.com and on our app!
Due to increased order volumes, we are experiencing some shipping delays.
Our warehouse has boosted its health and safety measures during COVID-19 - because everyone's security is number one. Because of this, your delivery might be delayed by about 1-2 weeks, as well as additional courier delays beyond our control.
We appreciate your patience and are grateful for your support.
Our customer service team also has an increased response time of about 10 business days. If you have questions, please email firstname.lastname@example.org and a team member will reach out as soon as they can.
Monday to Friday: 9:00 am to 4:00 pm EST
You matter to us!
Shopping is easier than ever before.
As of July 13th, 2020, we have a 30-day return policy. For purchases made before July 13th, 2020, we have a 45-day return policy.
Purchase Online, Return by Mail: You will receive a refund to your original method of payment.
Purchase Online, Return In-Store: Online purchases returned in-store will be refunded on a gift card.
Purchase In-Store, Return In-Store: You will receive a refund to your original method of payment.
Purchase In-Store, Return by Mail: In-store purchases can only be returned in-store and cannot returned by mail.
Stay safe with us, because we're still in this together!
Your Ardene family xo