A Message to Our Amazing Community During COVID-19

We're in this together


We love seeing you IRL, but due to government regulations some of stores are temporarily closed. Please contact your local store for more information.

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We will keep you updated as we receive more information, but in the meantime, you can also come check us out online or on our app.

For over 35 years, our customers have meant the world to us, and we thank you for sticking with us. It's been great seeing you online, but if you miss shopping in-person, we are doing everything we can to ensure a safe and enjoyable experience for everyone.

Because of our commitment to the safety of our employees and customers, masks are mandatory in all our stores.


Since the wellbeing of our employees and customers has always been number one, we have implemented additional health & safety measures to ensure your security in our stores.

Ardene Storefront

Here's what we are doing to keep you safe

  • Social distancing protocols for everyone
  • Daily health checks for scheduled team members
  • Plexiglass for cash areas & frequent cleaning of high-touch areas
  • Cleaning supplies, face masks and disposable gloves have been supplied
  • Quarantine period for all merchandise that has been handled
  • Visible signage outlining all COVID-19 protocols
  • Health & safety training for store employees
  • Maximum occupancy maintained in each store
  • Additional guidelines, based on provincial regulations

Here's what you can do to stay safe

We want to continue giving you the best, and safest, possible shopping experience, so let's all do our part!

Do not enter the store if you have a fever, difficulty breathing, or symptoms that put others at risk
Masks are mandatory at all of our store locations following provincial guidelines
Cover your face and mouth when coughing or sneezing
Please wash or disinfect your hands before entering the store
Maintain a safe social distance from each other and employees when shopping
Respect all travel-related isolation guidelines set by local authorities

Shop happy. Shop safe.

you can still shop 24/7 online at ardene.com and on our app!


If you have questions about an order, please see our shipping page or FAQs.


If you have questions, please email support@ardene.com and a team member will reach out as soon as they can. An agent is available Monday to Saturday 9:00 am to 5:00 pm EST


We offer a 30-day return policy in-store and online. Some store locations may be temporarily closed due to COVID-19, so for your convenience we have a 30-day return policy from the date our stores reopen for the regions affected by closures. See our Easy Returns page for more information.

Stay safe with us, because we're still in this together!

With love,
Your Ardene family xo