A Message to Our Amazing Community During COVID-19

We're in this together

Our customers have always meant the world to us, and we thank you for sticking with us. It's been great seeing you online, but if you miss shopping in-person, we have great news!


We are super excited that all our Canadian stores & most of our US stores are now open.


After 35 years of serving customers, we are so excited to welcome you back through our doors, and we will do everything we can to ensure a safe and enjoyable experience for everyone.


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STAY SAFE WITH ARDENE

We understand that it may feel a little scary to start going out again, but as always, the wellbeing of our employees and customers is number one. We are implementing additional health & safety measures to ensure your security in our stores.

Ardene Storefront

Here's what we are doing to keep you safe

  • Social distancing protocols for everyone
  • Daily health checks for scheduled team members
  • Plexiglass for cash areas & frequent cleaning of high-touch areas
  • Cleaning supplies, face masks and disposable gloves have been supplied
  • Quarantine period for all merchandise that has been handled
  • Visible signage outlining all COVID-19 protocols
  • Health & safety training for store employees
  • Maximum occupancy maintained in each store
  • Additional guidelines, based on provincial regulations

Here's what you can do to stay safe

We want to continue giving you the best, and safest, possible shopping experience, so let's all do our part!


do-not-enter
Do not enter the store if you have a fever, difficulty breathing, or symptoms that put others at risk
wear-a-mask
It is highly recommended to wear a mask
cover-yout-face
Cover your face and mouth when coughing or sneezing
wash-your-hands
Please wash or disinfect your hands before entering the store
social-distance
Maintain a safe social distance from each other and employees when shopping
all-travel
Respect all travel-related isolation guidelines set by local authorities

Shop happy. Shop safe.

you can still shop 24/7 online at ardene.com and on our app!

SHIPPING UPDATE

Due to increased order volumes, we are experiencing some shipping delays.

Why?

Our warehouse has boosted its health and safety measures during COVID-19 - because everyone's security is number one. Because of this, your delivery might be delayed by about 1-2 weeks, as well as additional courier delays beyond our control.

We appreciate your patience and are grateful for your support.


CUSTOMER SERVICE

Our customer service team also has an increased response time of about 10 business days. If you have questions, please email support@ardene.com and a team member will reach out as soon as they can.

Monday to Friday: 9:00 am to 4:00 pm EST

You matter to us!

Shopping is easier than ever before.

As of July 13th, 2020, we have a 30-day return policy. For purchases made before July 13th, 2020, we have a 45-day return policy.

Purchase Online, Return by Mail: You will receive a refund to your original method of payment.

Purchase Online, Return In-Store: Online purchases returned in-store will be refunded on a gift card.

Purchase In-Store, Return In-Store: You will receive a refund to your original method of payment.

Purchase In-Store, Return by Mail: In-store purchases can only be returned in-store and cannot returned by mail.


Stay safe with us, because we're still in this together!

With love,
Your Ardene family xo

#ardenecares