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Shipping Information

We know that you are excited to receive your Ardene order, and we are excited to get it to you! That’s why we ship out all orders within 1-3 business days. The time it takes for your order to arrive will depend on where you are located and what type of shipping method you select.

For your convenience, we offer three different types of shipping methods:

Total $ amount of order (Pre-Taxes)*

Standard (5-7 business days)

Express (1-2 business days)

$0-$59.99

$7.00

$15

Over $59.99

$0

$20

* All orders being shipped to air stage office postal codes will be charged a flat rate of $40 and do not qualify for free shipping. All orders being shipped to Yukon, Northwest Territories, and Nunavut will be charged a flat rate of $25 and do not qualify for free shipping
 Delivery times cannot be guaranteed for these areas. All orders being shipped to the U.S.A. will be charged a flat fee of $15.00.

NEW! To make it easier for you to receive your order, we have added the shipping option of having your order delivered to the nearest Canada Post office. Simply choose the “ship to post office” option during checkout and enter your postal code. This way, even if you’re not home, your package will find you! 

Because we love our customers, we offer free standard shipping on every order with a value of over 59.99$ (before tax). Applicable orders will be shipped using standard delivery, arriving in 5-7 business days. Due to weather conditions or other factors beyond our control, please note that in exceptional circumstances, we may be incapable of meeting this delivery delay. Please note that these delivery times do not apply to the following locations: U.S.A., Yukon, Northwest Territories, Nunavut, and air stage postal codes.

Want to see where your order is at all times? Once the transaction is made, we will email you with a Canada Post tracking number so you can see where your package is at all times! For U.S.A. orders, please email websupport@arden.com.

Shipping and billing addresses must be valid Canadian or U.S.A.  addresses. Ardene is glad to offer shipping to all Canadian provinces! Your billing address must be an exact match to the address listed on your credit card statement.

If you have ordered multiple items, you may receive each item individually, on different dates. Since gift cards purchased online are sent through the regular Post Canada service, we are not responsible for lost gift card shipments. If you have yet to receive your gift card, please contact our customer service department and they will issue you a new one.

*Free shipping & handling valid on any online purchase. Valid at www.ardene.com only. Valid for all Canadian provinces excluding Yukon, Northwest Territories, Nunavut, air stage postal codes, and USA. Offer subject to adjustment due to returns, cancellations and exchanges. This offer is not valid on previously purchased merchandise. Prices are subject to change.