ABOUT ARDENE

Celebrated by many fashion savvy and value conscious shoppers, Ardene has quickly become the source for the most current fashion accessories, footwear and clothing at affordable prices. Ardene knows how important it is to look good and still have enough money left over to have fun!

Ardene is one of Canada’s premier fashion retailers with over 400 stores nationwide. From its start as a fashion accessory and jewelry store, Ardene has grown to become a truly unique one-stop shopping destination! With a product assortment which includes shoes, accessories, jewelry, clothing, intimates and beauty products, we offer girls the exciting opportunity to dress themselves from head to toe in one store!

In an ever-changing fashion world, staying on trend can be expensive. At Ardene, our primary focus has always been bringing our customers fashionable products at prices that are affordable. Looking good shouldn’t break the bank, and at Ardene it won’t. As new goods arrive weekly, our choices of styles are always fun and affordable for that fashion-conscious customer.

With a dynamic retail environment, Ardene thrives to create a shopping experience unlike any other. Our stores and personnel make it easy for customers to relax, shop, and enjoy themselves!

If you can’t get to an Ardene store, bring Ardene to you! The Ardene website offers you the exciting styles found in store, available from the comfort of your home. Our quick and easy checkout process makes it so simple to get your favorite Ardene products delivered right to your front door! If you have any questions regarding how to place an order online, our customer service department will be glad to help. For more information, please refer to the Contact Us section.

 

Ardene

ACCESSIBILTY

CUSTOMER SERVICE POLICY 

This policy establishes our commitment to accessible customer service under the Accessibility for Ontarians with Disabilities Act, 2005.

Statement of Commitment

Ardene values and is committed to practices that are founded on the principles of dignity, independence and equal opportunity for all.  We believe in integration and are committed to providing accessible and equitable service to all of our customers, internal and external stakeholders.  We are committed to offering the same high standard of service that we offer all of our customers and will do so by preventing and removing any barriers to accessibility and meeting all requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”).

Communication and Assistive Devices

Ardene is committed to communicating with people with disabilities in a manner that takes into account the person’s disability. . We will train employees how to interact with people with various disabilities.

Ardene will accommodate the use of assistive devices (e.g. canes, wheelchairs, hearing and visual aids) for customers accessing our premises and our goods and services. We will train employees to become familiar with various types of assistive devices that may be used by our customers with disabilities while accessing our premises and our goods and services.

Use of Service Animals and Support Persons Service Animals

Unless otherwise excluded by law, Ardene will ensure that all persons accompanied by a service animal are permitted access to all parts of our premises that are open to the public and other third parties. We will also ensure that all employees are trained on how to interact with people with disabilities who are accompanied by a service animal. Where a service animal is excluded by law, Ardene will consider alternative measures for a person to access our premises.

 Support Persons

Ardene is committed to welcoming people with disabilities who are accompanied by a support person. At no time will a person with a disability who is accompanied by a support person be prevented access to his or her support person while on our premises.  Our employees will be trained to identify support persons such as a volunteer, friend, family member or paid professional who may accompany a customer while on our premises.

Notice of Temporary Disruption

Should there be a disruption in our facilities or services; Ardene will post a notice with the reason for the disruption, its anticipated duration and description of alternative facilities or services, if available. The notice will be posted at or near the closest entrance to the service disruption and/or on the Ardene website where necessary. Ardene will undertake reasonable measures to rectify the situation as it arises. In the event of an unexpected disruption, notice will be provided as soon as possible.

Employee Training

Ardene will provide training and ongoing training as required under the AODA to all employees who provide customer service as well as to those employees involved in the development and approval of customer service policies, practices and procedures. Ardene will ensure that training remains current at all times.  Training will also be provided upon changes to this policy, practices and procedures.

Ardene will keep a record of training that will include the dates training was provided and the names of employees who attended the training.

Training will include:

  • The purpose of the AODA and the requirements of the customer service standard;
  • Ardene’s policies, practices and procedures pertaining to the provision of services to persons with disabilities;
  • What to do if a person with a disability is having difficulty accessing Ardene’s facilities, goods or services;
  • How to interact and communicate with persons with various types of disabilities, including those who use assistive devices, or require the assistance of a service animal or support person.

Customer Feedback 

Ardene welcomes and appreciates feedback regarding this policy.  Feedback can be provided in the following ways:

  • In person at store level 
  • In writing: Ardene Customer Service Department, 2575 Boul. Pitfield, Montreal, Qc, H4S 1W8  
  • By phone: 1-866-322-4442 
  • By email: websupport@ardene.com  

Ardene will investigate all complaints and will take appropriate action to address the issues raised in a timely, thorough and objective manner. Where appropriate, Ardene will respond directly to the customer in writing.

Modifications to this Policy

Ardene is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. This policy exists to achieve service excellence for customers with disabilities. Ardene reserves the right to make changes to this policy; however, no such changes will be made before considering the impact on people with disabilities.

Notice and Accessible Formats

Ardene shall notify customers that the documents required under the AODA are available upon request.

Upon request, copies of the documents required under the AODA will be provided to persons with disabilities in an alternative or accessible format that takes into account the person’s disability.