ABOUT ARDENE

Celebrated by many fashion savvy and value conscious shoppers, Ardene has quickly become the source for the most current fashion accessories, footwear and clothing at affordable prices. Ardene knows how important it is to look good and still have enough money left over to have fun!

Ardene is one of North American's premier fashion retailers with over 400 stores in Canada and in the US. From its start as a fashion accessory and jewelry store, Ardene has grown to become a truly unique one-stop shopping destination! With a product assortment which includes shoes, accessories, jewelry, clothing, intimates and beauty products, we offer girls the exciting opportunity to dress themselves from head to toe in one store!

In an ever-changing fashion world, staying on trend can be expensive. At Ardene, our primary focus has always been bringing our customers fashionable products at prices that are affordable. Looking good shouldn’t break the bank, and at Ardene it won’t. As new goods arrive weekly, our choices of styles are always fun and affordable for that fashion-conscious customer.

With a dynamic retail environment, Ardene thrives to create a shopping experience unlike any other. Our stores and personnel make it easy for customers to relax, shop, and enjoy themselves!

If you can’t get to an Ardene store, bring Ardene to you! The Ardene website offers you the exciting styles found in store, available from the comfort of your home. Our quick and easy checkout process makes it so simple to get your favorite Ardene products delivered right to your front door! If you have any questions regarding how to place an order online, our customer service department will be glad to help. For more information, please refer to the Contact Us section.

 

ACCESSIBILTY

Ardene

CUSTOMER SERVICE POLICY 

Accessibility for Ontarians with Disabilities Act, 2005 (AODA)  

This policy establishes our commitment to accessible customer service under the Accessibility for Ontarians with Disabilities Act, 2005.

Statement of Commitment

Ardene values and is committed to practices that are founded on the principles of dignity, independence and equal opportunity for all. We believe in integration and are committed to providing accessible and equitable service to all of our customers and internal and external stakeholders. We are committed to offering the same high standard of service that we offer to all of our customers and will do so by preventing and removing any barriers to accessibility and by meeting all requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”).

Communication and Assistive Devices

Ardene is committed to communicating with people with disabilities in a manner that takes into account the person’s disability. We will train employees how to interact with people with various disabilities.

Ardene will accommodate the use of assistive devices (e.g. canes, wheelchairs, hearing and visual aids) for customers accessing our premises and our goods and services. We will train employees to become familiar with various types of assistive devices that may be used by our customers with disabilities while accessing our premises and our goods and services.

Use of Service Animals and Support Persons

Service Animals

Unless otherwise excluded by law, Ardene will ensure that all persons accompanied by a service animal are permitted access to all parts of our premises that are open to the public and other third parties. We will also ensure that all employees are trained on how to interact with people with disabilities who are accompanied by a service animal. Where a service animal is excluded by law, Ardene will consider alternative measures for a person to access our premises.

 Support Persons

Ardene is committed to welcoming people with disabilities who are accompanied by a support person. At no time will a person with a disability who is accompanied by a support person be prevented access to his or her support person while on our premises. Our employees will be trained to identify support persons such as a volunteer, friend, family member or paid professional who may accompany a customer while on our premises.

Notice of Temporary Disruption

Should there be a disruption in our facilities or services, Ardene will post a notice with the reason for the disruption, its anticipated duration and description of alternative facilities or services, if available. The notice will be posted at or near the closest entrance to the service disruption and/or on the Ardene website where necessary. Ardene will undertake reasonable measures to rectify the situation as it arises. In the event of an unexpected disruption, notice will be provided as soon as possible.

Employee Training

Ardene will provide training and ongoing training as required under the AODA to all employees who provide customer service as well as to those employees involved in the development and approval of customer service policies, practices and procedures. Ardene will ensure that training remains current at all times. Training will also be provided upon changes to this policy, practices and procedures.

Ardene will keep a record of training that will include the dates training was provided and the names of employees who attended the training.

Training will include:

    -The purpose of the AODA and the requirements of the customer service standard;

    -Ardene’s policies, practices and procedures pertaining to the provision of services to persons with disabilities;

    -What to do if a person with a disability is having difficulty accessing Ardene’s facilities, goods or services;

    -How to interact and communicate with persons with various types of disabilities, including those who use assistive devices, or require the assistance of a service animal or support person.

Feedback

Ardene welcomes and appreciates feedback regarding accessibility. Feedback can be provided in the following ways:

    -In person at store level

    -In writing: Ardene Customer Service Department, 2575 Boul. Pitfield, Montreal, Qc, H4S 1W8  

    -By phone: 1-866-322-4442  

    -By email: websupport@ardene.com

Modifications to this Policy

Ardene is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. This policy exists to achieve service excellence for customers with disabilities. Ardene reserves the right to make changes to this policy; however, no such changes will be made before considering the impact on people with disabilities.

Notice and Accessible Formats

Ardene shall notify customers that the documents required under the AODA are available upon request.

Upon request, copies of the documents required under the AODA will be provided to persons with disabilities in an alternative or accessible format that takes into account the person’s disability.

 


 

 

MULTI-YEAR ACCESSIBILITY PLAN FOR ARDEN HOLDINGS INC. ("ARDENE") ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT (AODA)

This 2014-2021 accessibility plan outlines the commitments and actions that Ardene will put in place to improve opportunities for people with disabilities.

 

Statement of Commitment 

Ardene values and is committed to practices that are founded on the principles of dignity, independence and equal opportunity for all. We believe in integration and are committed to providing accessible and equitable service to all of our customers and internal and external stakeholders. We are committed to offering the same high standard of service that we offer to all of our customers and will do so by preventing and removing any barriers to accessibility and by meeting all requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”).

Policies 

Ardene has implemented a policy that applies to all stores to ensure that customers with disabilities are treated with respect and dignity when accessing our premises and our goods and services.

Accessible Emergency information

Ardene is committed to providing customers with publicly available emergency information in an accessible format upon request. Ardene will also provide employees with disabilities with individualized emergency response information when necessary.

Training 

Ardene is committed to provide training to employees on AODA and on the Human Rights Code as it relates to people with disabilities.

Ardene has provided on-line training to all of its employees on the subject of customers with disabilities and will ensure that the training remains current. Training for current employees was provided by January 1, 2015 and will be updated and provided on an ongoing basis.

Information and Communications 

Ardene is committed to meeting the communication needs of people with disabilities.

Ardene is currently in the process of updating its website and content on its site to conform with WCAG 2.0, Level A and Level AA by January 1, 2021.

Ardene will take the following steps to ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015: Ardene will assess its processes for receiving and responding to feedback from customers and employees, consider accessibility requirements when creating new forms of communication, and make appropriate changes and accommodations where required or requested.

Ardene will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2016: Ardene will assess the information it provides to the public, consider accessibility requirements when creating new forms of publicly available information, and make appropriate changes and accommodations where required or requested.

Employment 

Ardene is committed to fair and accessible employment practices. By January 1, 2016, Ardene will take the following steps to notify applicants and employees, upon request, that reasonable accommodations will be provided to people with disabilities during the recruitment process and when people are hired:

-On the Ardene career website, Ardene will specify that it will make reasonable accommodations available for applicants with disabilities if required.

-Upon request, Ardene will consult with applicants and arrange for suitable accommodation.

-Ardene will advise successful applicants of its policies for accommodating employees with disabilities.

By January 1, 2016, Ardene will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability:

-Develop a written process for individual accommodation plans.

-Develop and document a return to work process for employees who have been absent from work due to a disability.

By January 1, 2016, Ardene will also ensure that the accessibility needs of employees with disabilities are considered during performance evaluations, career opportunity and redeployment.

Design of public spaces 

Ardene will work towards meeting the Accessibility Standards for the design of public spaces by January 1, 2017 when building or making major modifications to public spaces which can include accessible off-street parking, ramps, sidewalks, entrances and service-related elements such as counters, check-out lines and washrooms.

For more information: 

For more information about this accessibility plan, or to request a free accessible format of this document, please contact the Ardene Customer Service Department:

-In writing: Ardene Customer Service Department, 2575 boul. Pitfield, Montreal, QC H4S 1W8

-By phone: 1-866-322-4442

-By email: websupport@ardene.com

Emergency procedures 

If you are an employee or customer and require emergency information in an accessible format, Ardene will provide that information upon request.

Public Information 

Upon request, publicly available documents and information will be provided to persons with disabilities in an alternative and accessible format.

Ardene